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Frequently Asked Questions
What kind of businesses do you work with?
We support small to medium-sized businesses, typically between 2 and 250 users. Whether you're growing fast or just want IT off your plate, we’re built for teams like yours.
How fast do you respond to support requests?
Our target is to answer most calls within 5 seconds, and solve 50% of issues on the first call. We actively exceed these targets every month. No long queues. No hold music. Just fast fixes from real people.
Do you offer one-off support or fixed packages?
Both. We offer pay-as-you-go support when you need it, and fixed-fee packages that include monitoring, patching and unlimited helpdesk access.
Can you support our in-house IT team?
Definitely. We regularly partner with internal IT teams handling first-line support, project work, or anything they’d rather not deal with.
Do you only work remotely, or can you come onsite?
We do both. Most problems are fixed remotely, but if something needs hands-on help, we’ll get someone to you. It’s about whatever solves it fastest.
Smart business thinking.
Secured by better IT.
Partnered with
© 2025 Beacon IT Ltd, 59 Holt Road, Norwich, NR6 6XS
Registered in England No. 10013547. VAT Reg. No GB 286 9875 20
Where strategic thinking meets everyday tech.
We don’t just fix IT problems. We protect productivity, reduce risk, and keep your business moving.
Improve decision-making.
Clear visibility into IT performance and risks helps guide you to make smarter business decisions.
Align IT with strategy.
We make sure your IT setup supports your wider business goals. Not just the day-to-day.
Plan with confidence.
Our insight and reporting help you forecast, budget, and grow your IT without the tech guesswork.
Smart business thinking. Secured by better IT.
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Partnered with
© 2026 Beacon IT Ltd, 59 Holt Road, Norwich, Norfolk, NR6 6XS
Registered in England No. 10013547