How It Works.

One partner, dedicated to you, bringing clarity, confidence and the best support from day one.

Find Out How

Our process takes the stress out of switching IT providers.

Switching IT providers can feel like a leap into the unknown.

Will it be complicated? Will your systems break? Will you end up with more problems than you started with? We get it. For many SMEs, the thought of moving IT support is enough to stick with “good enough.”

At Beacon IT, we’ve designed a process that takes away the worry. No jargon, no hidden steps, just a clear journey from first call to onboarding. We take time to understand your business, review your current setup, and map out exactly what’s needed before we make a move.

The result? A smooth, structured transition that keeps your team supported at every stage. Because IT should feel like progress, not a problem.

Clear from the start.

We explain every step upfront, so you know exactly what’s happening and when, no surprises.

Built around your business.

Our discovery and review stages focus on your goals, making sure the support we propose is the right fit.

Smooth onboarding, zero drama.

We handle the transition with care, keeping your systems running and your team supported from day one.

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IT support you can measure and rely on.

With 6,000+ requests resolved since January, we’ll let the numbers do the talking.

97%

Within SLA

68%

First Call Fix

2s

Avg. Time to Answer

Where strategic thinking meets everyday tech.

We don’t just fix IT problems. We protect productivity, reduce risk, and keep your business moving.

Improve decision-making.

Clear visibility into IT performance and risks helps guide you to make smarter business decisions.

Align IT with strategy.

We make sure your IT setup supports your wider business goals. Not just the day-to-day.

Plan with confidence.

Our insight and reporting help you forecast, budget, and grow your IT without the tech guesswork.

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A clear path to better IT. Step by step.

From first call to onboarding, here’s how we make the process simple, structured, and stress-free.

#1 Initial Call.

We start with a quick chat to get to know your business and your challenges. No jargon, no hard sell, just a chance to see if we’re the right fit.

#2 Discovery Meeting.

Next, we sit down with you (in person or online) to understand how your team works day to day. This is about uncovering what matters most, from the tools you rely on to the frustrations you want to fix.

#3 General Network Review.

Our engineers run a technical check-up on your systems (excluding digital services). This helps us spot risks, highlight opportunities, and build a clear picture of your IT health before we make recommendations.

#4 Proposal.

Armed with what we’ve learned, we create a tailored plan for your business. It’s clear, transparent, and designed around your goals with full scope, costs, and timelines laid out.

#5 Negotiation.

This stage is about fine-tuning. We listen to your feedback, adjust the proposal where needed, and make sure you’re comfortable with every detail before we move forward.

#6 Onboarding.

Once you’re happy, we take the reins. Our team sets up access, introduces your staff to our support process, and makes sure you feel supported from day one so the transition feels smooth, not stressful.

#1 Initial Call.

We start with a quick chat to get to know your business and your challenges. No jargon, no hard sell, just a chance to see if we’re the right fit.

#2 Discovery Meeting.

Next, we sit down with you (in person or online) to understand how your team works day to day. This is about uncovering what matters most, from the tools you rely on to the frustrations you want to fix.

#3 General Network Review.

Our engineers run a technical check-up on your systems (excluding digital services). This helps us spot risks, highlight opportunities, and build a clear picture of your IT health before we make recommendations.

#4 Proposal.

Armed with what we’ve learned, we create a tailored plan for your business. It’s clear, transparent, and designed around your goals with full scope, costs, and timelines laid out.

#5 Negotiation.

This stage is about fine-tuning. We listen to your feedback, adjust the proposal where needed, and make sure you’re comfortable with every detail before we move forward.

#6 Onboarding.

Once you’re happy, we take the reins. Our team sets up access, introduces your staff to our support process, and makes sure you feel supported from day one so the transition feels smooth, not stressful.

Let's Get Started

What customers are saying.

Because it means more when someone else says it.

Thousands of people across hundreds of companies choose Beacon.

Find Out Why

Keeping your business secure.

We protect your systems, data, and people — quietly working in the background so you can focus on running your business, not reacting to cyber threats.

Spot risks before they become problems.

We monitor your IT systems around the clock and fix vulnerabilities before they cause downtime, disruption, or data loss. No drama, just quiet protection.