Smart business thinking. Secured by better IT.
Fast, friendly, and jargon-free IT support that helps your business work smarter, not harder.
Business as usual starts with IT services that aren’t.
Our IT services are built to solve real problems, reduce stress, and help your business run smarter every day.
Getting fast, reliable IT help when things go wrong.
Help in seconds, not hours.
You’ve got a deadline, and your screen just froze. Our engineers answer in around 4 seconds and solve most issues on the first call so your team isn’t stuck waiting.
An IT support team your staff won’t avoid.
We don’t do scripts or tech snobbery. Just friendly, jargon-free support from real people who know your setup and actually care about fixing it.
Less firefighting, more prevention.
We monitor your systems and apply updates automatically, meaning we fix things before they break. Not after your morning’s been derailed.
IT support you can measure and rely on.
With 6,000+ requests resolved since January, we’ll let the numbers do the talking.
97%
Within SLA
68%
First Call Fix
2s
Avg. Time to Answer
Where strategic thinking meets everyday tech.
We don’t just fix IT problems. We protect productivity, reduce risk, and keep your business moving.
Improve decision-making.
Clear visibility into IT performance and risks helps guide you to make smarter business decisions.
Align IT with strategy.
We make sure your IT setup supports your wider business goals. Not just the day-to-day.
Plan with confidence.
Our insight and reporting help you forecast, budget, and grow your IT without the tech guesswork.
What customers are saying.
Because it means more when someone else says it.
Keeping your business secure.
We protect your systems, data, and people - quietly working in the background so you can focus on running your business, not reacting to cyber threats.
Spot risks before they become problems.
We monitor your IT systems around the clock and fix vulnerabilities before they cause downtime, disruption, or data loss. No drama, just quiet protection.
Help your team stay out of trouble.
Security isn’t just software — it’s people. We can train your team to avoid common threats like phishing emails, dodgy links, and weak passwords.
Stay compliant without the stress.
From patching reports to Cyber Essentials support, we help you tick the right boxes — and stay in your clients’ good books while you’re at it.
All the latest tech insights.
Frequently Asked Questions.
Who are Beacon IT?
We’re a Norwich-based IT partner supporting Small to Medium Enterprises (SMEs) across the UK. Since 2016, we’ve been helping businesses run smoother with fast, friendly, jargon-free managed IT support.
What makes Beacon IT different?
We answer calls in seconds, fix most issues on the first try, and explain things in plain English. No scripts. No tech snobbery. Just support that actually supports.
Do you only work with local businesses?
No. While we’re proudly Norfolk-based, most of our IT support is remote, so we can help businesses anywhere in the UK.
What size businesses do you support?
Our sweet spot is SMEs between 5 and 200 users. Small enough to know your team, big enough to keep up as you grow.
Is Beacon IT just about fixing IT problems?
Not at all. We’re proactive and focus on varied IT solutions. From monitoring and patching to planning and strategy, we help stop issues before they start. Supporting your business growth in the process.
Smart business thinking. Secured by better IT.
Partnered with
© 2025 Beacon IT Ltd, 59 Holt Road, Norwich, Norfolk, NR6 6XS
Registered in England No. 10013547
"All of the customers I’ve recommended Beacon IT for have seen a vast improvement in all aspects of their IT systems and have been over joyed with their approach and workmanship following mostly confusing, unreliable and expensive relationships with previous IT companies. I’m happy to recommend Beacon IT to anyone and look forward to continuing our working relationship."
Fraser Brooks
Owner, Brooks Electrical
"Beacon IT has supported us with larger-scale projects, such as moving away from reliance on existing hardware to adopt a more resilient, flexible system. This shift has greatly enhanced our ability to support remote work for our team members. They’ve also excelled in addressing smaller, everyday needs, like advising on the best monitor setup for individual employees."
Tony Bailey
Group Managing Director, Fevore
"Beacon IT provide us with a wide range of services, including all year round IT support, telephone, broadband, mobile phone and cloud services, backup, hardware and even designing and hosting our website. The one thing that stands our for me is their ability to deliver, and question if needs be, what the best IT solutions are for our business across our four sites. In my experience, not all IT companies do this, and it's something I value above all else."
John Banbury
Director, Once Upon A Time Nursery
“RMC Global had a very specific requirement for IT support which included development of software. We were looking for a new supplier when Beacon IT started supporting our sister company, Anglian Assessors. We were impressed by the knowledge displayed and the forward-thinking way in which they looked at systems and the best solutions."
Debbie Worboys
Operations Director, RMC Global Ltd
"We have recently signed off on the latest build of our website and we are delighted with the result and have had lots of great feedback from customers and suppliers across the country! It all comes down to providing a personal and local approach to business and people and this is something Beacon IT get it right every time."
James Harris
Director, Officeflow